Shipping FAQ

LATEST UPDATE: June 21, 2023

Due to increased volume of Canada Post deliveries, delays of up to a week or more may occur. We are doing our best to send out your orders in time but are not responsible for delays at Canada Post. However we still want to help you get your gifts to your loved ones asap and so offer deliveries in Toronto! More details below. 

Do you do returns or exchanges?

Due to the uniqueness and effort behind all our handmade items, we do not accept returns.
If there is an issue with the package you have received please email us at contact@pachaarts.com.

Pacha Indigenous Art Collection reserves the right to deal with exchanges on a case-by-case basis.

Where and how do you ship?

We use Canada Post to ship all our items to Canada and U.S. Due to issues with customs and delays, we do not send packages to American addresses without a tracking number. We currently do not ship internationally, but are working on expanding towards that in the future!

How long will my delivery take?

We are a small team multitasking on the daily so deliveries are sent out once a week on either Fridays or Saturdays. If you ordered on a Saturday after we've left, please allow for deliveries to take up to 1 week. If you have an urgent request, please call us at 647 525 7731 and we may be able to accommodate an earlier delivery.

What about curbside pick up?

Curbside pick up is available from Monday to Saturday, 11am - 7pm. We are located near St Clair and Dufferin. Address will be provided once you check out.
We offer free local deliveries for orders $150 and up and charge a $8 fee for orders below $150. We only deliver within a 10km radius around St Clair and Dufferin.

What methods of payments do you accept?

PayPal and all major credit card companies, including Visa, MasterCard, Discover, and American Express. If there are any issues with payment please let us know by sending an email to contact@pachaarts.com

Where are you located?

We currently do not have a storefront and operate online only. If you would like to see our items in person, you may schedule a visit at our home studio. Please give us a call at 647 525 7731 to arrange and time and date. 

*Please note when ordering online, that all our products are unique and handmade, and therefore may have some variation in colour and size.