LATEST UPDATE: September 13, 2021
Due to the increased volume of Canada Post deliveries, please expect delays of up to a week or more. We are doing our best to send out your orders in time but are not responsible for delays occurring with Canada Post. However we still want to help you get your gifts to your loved ones asap and so offer deliveries! More details below.
Do you do returns or exchanges?
Due to the uniqueness and effort behind all our handmade items, we do not accept returns.
If there is an issue with the package you have received please email us at firstname.lastname@example.org.
Pacha Indigenous Art Collection reserves the right to deal with exchanges on a case-by-case basis.
How do you ship?
We use Canada Post to ship all our items. Due to issues with customs and delays with U.S. based orders, we no longer send packages to American addresses without a tracking number. Stay connected through our sign up form or follow us on Instagram or Facebook to hear the latest updates!
How long will my delivery take?
We are a small team and are taking care to not expose ourselves to the virus too! Deliveries are sent out once a week on either Fridays or Saturdays. If you ordered on a Saturday after we've left, please allow for deliveries to take up to 1 week. If you have an urgent request, please call us at 647 525 7731 and we may be able to accommodate an earlier delivery.
What about curbside pick up?
Curbside pick up is available from Monday to Saturday, 11am - 7pm. We are located near St Clair and Dufferin. Address will be provided once you check out.
We offer free local deliveries for orders $75 and up and charge a $5 fee for orders below $75. We only deliver within a 15km radius around St Clair and Dufferin.
What methods of payments do you accept?
PayPal and all major credit card companies, including Visa, MasterCard, Discover, and American Express. If there are any issues with payment please let us know by sending an email to email@example.com
*All our products are unique and handmade, therefore there may be some variation in colour and size.