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Shipping FAQ

LATEST UPDATE: August 2020

Due to the COVID-19 emergency, please expect delays of the delivery of orders of up to 2 weeks. We are doing our best to send out your orders in time but are not responsible for delays occurring with Canada Post. 

Do you do returns or exchanges?

Due to the uniqueness and effort behind all our handmade items, we do not accept returns.
If there is an issue with the package you have received please email us at

Pacha Indigenous Art Collection reserves the right to deal with exchanges on a case-by-case basis.

How do you ship?

We use Canada Post to ship all our items. Due to issues with customs and delays with U.S. based orders, we no longer send packages to American addresses without a tracking number. Stay connected through our sign up form or follow us on Instagram or Facebook to hear the latest updates!  

How long will my delivery take?

We are small team and are taking care to not expose ourselves to the virus too! Deliveries are sent out once or twice a week depending on the volume.
Allow for deliveries to take 1 - 2 weeks.

What methods of payments do you accept?

PayPal and all major credit card companies, including Visa, MasterCard, Discover, and American Express. If there are any issues with payment please let us know by sending an email to

*All our products are unique and handmade, therefore there may be some variation in colour and size.