LATEST UPDATE: APRIL 22, 2020
Due to the COVID-19 emergency, please expect delays of the delivery of orders of up to 2 weeks. We are doing our best to send out your orders in time but are not responsible for delays occurring with Canada Post.
Do you do returns or exchanges?
Due to the uniqueness and effort behind all our handmade items, we do not accept returns.
If there is an issue with the package you have received please email us at firstname.lastname@example.org.
Pacha Indigenous Art Collection reserves the right to deal with exchanges on a case-by-case basis.
How do you ship?
We use Canada Post to ship all our items. Due to issues with customs and delays with U.S. based orders, we no longer send packages to American addresses without a tracking number. If you would like to order from us and and are based in the U.S. please email us at email@example.com so that we can process your order separately. Stay connected through our sign up form or social media to hear the latest updates!
How long will my delivery take?
We are small team and are taking care to not expose ourselves to the virus too! Deliveries are sent out once or twice a week depending on the volume.
Allow for deliveries to take 1 - 2 weeks.
What methods of payments do you accept?
PayPal and all major credit card companies, including Visa, MasterCard, Discover, and American Express. If there are any issues with payment please let us know by sending an email to firstname.lastname@example.org
*All our products are unique and handmade, therefore there may be some variation in colour and size.